Acceptance of Terms
By accessing or using the services of Alfa IT Limited, Address: Room 409, Beverley Commercial Centre, 87-105, Chatham Road South, Tsim Sha Tsui, Hong Kong (“we”, “us”, “our”), including purchasing any social media engagement packages, you agree to be bound by these Terms of Service. If you do not agree with these terms, you must not use our website or services. Continued use of the site after any updates constitutes acceptance of the revised Terms. We reserve the right to modify these Terms at any time by posting an updated version on our site.
Description of Services
Alfa IT Limited provides social media engagement services designed to boost metrics such as followers, likes, views, and similar interactions on platforms including Instagram and TikTok. Our services are intended for promotional purposes on your own social media accounts. We are not affiliated with Instagram, TikTok, or any other social media platform. Use of our services does not guarantee any specific outcome beyond the delivery of the purchased engagement (e.g. a certain number of followers or likes), and any figures provided are estimates only. You assume all responsibility for compliance with social media platform rules.
Eligibility and User Accounts
Our services are available to users of all ages, but are not intended for children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If you are under 13, do not use or provide any information on our site or services. If we discover that a child under 13 has provided personal data, we will delete such information. If you are between 13 and 18 (or the age of majority in your region), you should use our services only with the permission and supervision of a parent or guardian. By placing an order or creating an account, you represent that you have the legal capacity to enter into a contract (or have parental consent to do so) and that the information you provide is accurate and truthful. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
User Obligations and Acceptable Use
When using our website and services, you agree to the following obligations and restrictions:
- Provide Accurate Information: You must provide a valid Instagram or TikTok username (or other required account identifier) and any other information we request to fulfill your order. You agree that the social media account you are promoting is either your own or you have the account owner’s permission to do so. Using our services for an account that is not owned by you or without authorization is prohibited.
- Account Settings: Your social media profile must be public and accessible during the service delivery period. If you set your profile to private or change your username during an ongoing order, our delivery may fail. We will not be responsible for any failure or delay in delivery caused by changes you make to your account settings, and downtime or nondelivery due to a private account status will not qualify for a refund.
- Prohibited Content: You may not use our service to promote or distribute content that is illegal, hateful, pornographic, or violates the community guidelines of the social media platform. For example, do not request engagements for content that includes nudity or other material not acceptable to the Instagram or TikTok community. We reserve the right to refuse or cancel orders that we deem to involve prohibited content or violate these terms.
- No Fraud or Abuse: You must not engage in any fraudulent, abusive, or unlawful activity in relation to our services. This includes attempting to deceive our systems, use bots or automated scripts against our platform, or exploiting our services in a manner not intended. You also agree not to harass, threaten, or defame our company, staff, or other users. Any attempt to interfere with the proper working of our site (e.g., by introducing viruses or malicious code) is strictly prohibited.
- Compliance with Laws and Platform Terms: You are solely responsible for ensuring that your use of our services does not violate any applicable laws or the terms of service of the social platform on which you are seeking engagement. Use our service at your own risk – you acknowledge that we are not responsible for consequences (such as account suspensions or removals by Instagram/TikTok).
If you violate these obligations or any part of these Terms, we may terminate or suspend your access to our services without notice.
Orders, Payments, and Fees
When you purchase a follower/like/view package or any service from our website, you agree to pay the listed price for that service. All payments must be made in the currency specified at checkout and via the payment methods we provide. By placing an order, you authorize us to charge your chosen payment method for the total amount.
Payment Processing: Payments are processed through secure third-party payment processors. We do not collect or store full credit card numbers on our servers. We may store limited payment information (e.g., card type, expiration, and last four digits) for record-keeping, but all sensitive payment data is handled by our payment provider over encrypted connections.
Payment Methods and Third-Party Terms: By selecting a payment method at checkout, you agree to be bound by all terms, policies, procedures, and fees of that payment provider, in addition to these Terms. If you choose Trustap, you expressly acknowledge and agree to Trustap’s Terms and Conditions (https://www.trustap.com/terms). You authorize us to share with the selected payment provider the minimum transaction information necessary to process your payment and to receive status updates for fraud prevention and order fulfillment purposes.
No Fraudulent Chargebacks: You agree that you clearly understand what you are purchasing and will not initiate any fraudulent chargeback or dispute with your bank or credit card issuer after receiving the service. In the event of an unauthorized chargeback or payment dispute that is determined to be fraudulent, we reserve the right to ban your account, refuse service, and/or block your IP address to prevent future orders. We take fraud seriously and will enforce our rights if necessary.
Order Confirmation: After payment, you should receive an order confirmation (on-screen and/or via email). It is your responsibility to provide a correct email address for communication. If you do not receive confirmation, please contact our support.
We reserve the right to refuse or cancel an order if fraud or misuse is suspected, or if the service requested violates these Terms or applicable law. In such cases, if payment was already made, we may provide a refund at our discretion (except where the misuse itself violates these Terms, in which case no refund will be given).
Service Delivery and Refill Policy
After a successful purchase, we will begin delivering the purchased services (e.g., adding followers or likes to your account) as soon as possible. Typical delivery times are indicated on our site for each service; however, delivery may occasionally be delayed due to high demand, technical issues, or platform limitations. Delays in delivery are possible and considered normal. If you experience a delay beyond the typical timeframe, you may contact our support team for assistance, and we will work to find a solution. Please note that a delayed delivery does not entitle you to a cancellation or refund, as the order will still be fulfilled as promised.
Delivery Variance: The exact number of followers, likes, views, or other metrics delivered may vary slightly from the quantity you purchased. In many cases, you might receive a few more than ordered, but in rare cases it could be fewer. If we deliver significantly less than the purchased amount, please contact our support team, and we will ensure you receive what you paid for (either through additional deliveries or partial refund, at our discretion). Minor shortfalls or over-deliveries are not considered a breach of these Terms.
Drops and Refill Guarantee: Social media follower counts can fluctuate, and some delivered followers or likes may unfollow or disappear over time due to user behavior or platform purges. We offer a 30-day refill period for most services: if you experience a noticeable drop in the delivered metrics within 30 days of your order completion, contact us and we will refill the order to the original amount at no extra charge. This refill guarantee is valid for 30 days from the completion of your order. Beyond this period, or if drops occur due to your own actions (e.g., deleting a post that received likes from us), we are not obligated to refill.
Refill/Refund Limitations — Baseline Ratio Rule and Attribution
For the purposes of this section: (a) “Baseline Count” means the documented public counter(s) of the target account or asset (e.g., followers, likes, views) at the time immediately before we start delivery; (b) “Ordered Quantity” means the numeric amount of engagement purchased in the relevant order; and (c) “Attributable Drop” means a verifiable decrease that can be directly linked to the specific engagement delivered under your order (as evidenced by our logs, identifiers, and delivery records).
- No Warranty / No Refill / No Refund (full or partial) where Ordered Quantity < Baseline Count. If the Ordered Quantity is less than the Baseline Count, no warranty applies and no refill or refund (whether full or partial) is available.
Illustrations (non-exhaustive): Baseline 1,000 / Ordered 100 → no warranty. Baseline 500 / Ordered 400 → no warranty. - Discretionary Coverage where Baseline Count ≤ Ordered Quantity < 5 × Baseline Count. If the Ordered Quantity is equal to or greater than the Baseline Count but less than five (5) times the Baseline Count, any refill, credit, or refund is not guaranteed and is considered case-by-case at our sole discretion, following attribution analysis.
Illustrations (non-exhaustive): Baseline 1,000 / Ordered 1,100 → possible, reviewed individually. Baseline 500 / Ordered 1,000 → possible, reviewed individually. - Eligible Standard Coverage where Ordered Quantity ≥ 5 × Baseline Count. If the Ordered Quantity is at least five (5) times the Baseline Count, the order is eligible for our standard refill consideration subject to the attribution requirement and all exclusions in this section.
Illustrations (non-exhaustive): Baseline 1,000 / Ordered 10,000 → eligible. Baseline 500 / Ordered 5,000 → eligible. - Old-Drops and Legacy-Churn Exclusions. Our warranty covers only Attributable Drops arising from engagement delivered under your order. We do not cover historical decreases, legacy removals, or platform adjustments affecting engagement that pre-dates our delivery (including “old drops”). If the target account exhibits ongoing or regular churn of legacy followers/engagement (e.g., persistent net decreases unrelated to our delivery), the warranty is void.
- Attribution Requirement. Refill/credit (if any) applies only where the decrease is proven attributable to the units delivered under your order. We may request reasonable cooperation (e.g., non-private profile, read-only analytics, timestamps) to confirm attribution. Platform-wide purges, policy sweeps, username changes, private/limited access settings, overlapping third-party purchases, or other external factors invalidate attribution and are excluded.
- Scope and Priority. This Baseline Ratio Rule limits and governs all statements about warranty, refill, and refund in these Terms. Where inconsistent, this section controls. In all cases, our maximum liability is capped as set out in Limitation of Liability.
No Guarantee of Engagement or Endorsement: We cannot guarantee that the followers or likes you gain through our service will engage with your content beyond the delivered service, or that they will remain indefinitely. We simply guarantee the delivery of the service (and refill within 30 days if applicable). The quality of followers (e.g., whether they interact) and their longevity are beyond our direct control, as these depend on real user behavior and platform activity. You acknowledge that people may unfollow or unlike over time, and our refill policy covers only the initial period as stated.
Refund Policy
Due to the nature of digital services, all sales are final once we have started delivering your order. We do not offer partial or full refunds for services that have been delivered as described. In particular, you are not entitled to a refund simply because delivery took longer than expected or because there were minor shortfalls or drops in count (which we will address via refill as described).
However, we will honor a full refund of your order in the following situation: if we fail to begin delivering the service within 72 hours after your purchase and you have not received any notice or update from us about the delay, you may request a full refund for that order. This is the only scenario in which a full refund is guaranteed. If an order cannot be fulfilled at all (for example, if we are unable to deliver due to an issue on our end or if the service is no longer feasible), we will of course refund you in full.
If you believe you are entitled to a refund under the above policy, please contact our support team within 7 days of your purchase (or within 7 days of the 72-hour window elapsing with no delivery) and provide your order details. Approved refunds will be credited back to the original payment method. Please allow a reasonable processing time for the refund to appear on your account.
Chargebacks: Initiating a chargeback with your bank or credit card without contacting us first will be considered fraudulent if the service was delivered. As noted in Orders, Payments, and Fees, any fraudulent chargebacks will result in immediate account banning and refusal of future service. We keep records of delivery (such as screenshots or logs) as proof of fulfillment, which can be provided to payment processors or banks in the event of a dispute.
Disclaimer of Warranties
Alfa IT Limited provides all services on an “as is” and “as available” basis. While we strive to deliver exactly as advertised, we make no warranty or guarantee that our services will meet your specific expectations or requirements. We do not guarantee that the social media engagement (followers, likes, views, etc.) gained through our services will lead to any particular outcome such as increased business revenue, popularity, or verification on the platform.
We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular:
- Platform Risk:. We are not responsible if your Instagram, TikTok, or other social media account is warned, suspended, or banned. You assume full responsibility and risk for any such outcomes.
- Service Availability: We do not guarantee that the website or services will be available uninterrupted or error-free at all times. There may be periods of downtime for maintenance or due to technical issues. We will endeavor to keep the service running smoothly, but we are not liable for any interruption.
- Accuracy of Information: Any information or advice provided on our website (for example, in blog posts or FAQs) is for general informational purposes. We do not warrant that any content on our site is accurate, complete, or up-to-date. Reliance on any such information is at your own risk.
- Third-Party Services: We may use third-party networks or partners to deliver parts of our service (for example, to provide followers or likes). We cannot fully control the actions of these third parties. While we contractually require quality service, we cannot guarantee that all delivered followers/likes are genuine humans or will interact with your content. We do not use automated bot accounts ourselves, and we strive to provide high-quality engagement, but we disclaim responsibility for any engagement that may later be determined to be from inauthentic sources, to the extent we relied on third-party providers. That said, we take measures to choose reputable providers and will act to remedy issues if we discover fraudulent activity in delivered services.
Consent to Third‑Party and AI Data Usage
By using Alfa IT Limited’s services, you acknowledge and agree that we may transmit and process your order-related content, usage behavior data, and communications through trusted third-party service providers and AI systems (such as OpenAI’s ChatGPT or similar platforms) as needed to operate and improve the services. This means, for example, that information related to your orders, site activities, or support chats may be relayed to these third parties in order to fulfill your requests, facilitate customer support interactions, enhance our marketing efforts, and optimize your overall service experience.
All such data transfers and processing will be conducted in accordance with applicable data protection laws, including the EU’s GDPR, California’s CCPA, Hong Kong’s PDPO, and other relevant regulations. We ensure that any third-party recipients (including AI providers) are bound by strict data security and confidentiality obligations when handling your information. These partners are only permitted to use your data for the specific purposes we authorize (such as executing an order or analyzing usage) and must adhere to the same standards of privacy and protection that we uphold, maintaining compliance with all legal requirements.
Limitation of Liability
To the maximum extent permitted by applicable law, Alfa IT Limited and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or relating to your use of our services or website. This includes, without limitation, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
In no event shall our total liability to you for all claims exceed the amount you paid to Alfa IT Limited for the specific service in question. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
You agree that your sole remedy for any dissatisfaction with the service is to stop using the service. If you experience a problem with an order, you may contact us and we will attempt to resolve it in accordance with our policies; however, if we are unable or if you are not satisfied, discontinuing use of our service is your only recourse.
We are not liable for any consequences that result from you using our services, including but not limited to the removal of content or account by a social media platform, or any negative reaction by your followers or the public. You use our service at your own risk.
Indemnification
You agree to indemnify, defend, and hold harmless Alfa IT Limited and its parent company, affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use or misuse of our website or services; (b) your violation of these Terms of Service; or (c) your violation of any law or the rights of any third party. This means you will reimburse us for any losses or costs we incur due to your actions that breach the Terms or applicable laws. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in defending such matter.
Changes to Terms
We may update or revise these Terms of Service from time to time. If we make material changes, we will update the “Last Updated” date at the top of this document and, at our discretion, may notify users via email or a notice on our website. It is your responsibility to review these Terms periodically for updates. Continued use of our services after any changes to the Terms constitutes acceptance of those changes. If you do not agree to the revised terms, you must stop using our services.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. You agree that any disputes or claims arising out of or relating to these Terms or your use of our services shall be exclusively subject to the jurisdiction of the courts of Hong Kong.
If you are a consumer residing outside of Hong Kong, you may have additional rights under mandatory consumer protection laws in your country of residence; these Terms are not intended to limit those rights where applicable. However, in all other respects, you knowingly and voluntarily waive any objections to the venue and jurisdiction of the Hong Kong courts, and you agree that Hong Kong is a convenient forum for any litigation.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Contact Us (Terms of Service)
If you have any questions, concerns, or comments about these Terms of Service, you can contact us at: [email protected]. We will make our best effort to address your inquiry promptly.
By using our website or services, you acknowledge that you have read and understood both our Terms of Service and Privacy Policy. Your continued use of our services constitutes your agreement to these policies. If you do not agree, please refrain from using our site.